Accessibility Guide for LIFT 109

Lift 109 Accessibility Guide – Summary

At Lift 109, we are dedicated to providing an inclusive experience for all our guests. This accessibility guide includes essential information about:

• General accessibility for wheelchair and mobility scooter users, including access routes, lifts, and seating.

• Step-free access via the Accessibility Lift, with detailed instructions on how to reserve and use the lift.

• Seating and assistance for those who may need extra support during the visit.

• Companion and carer tickets, including eligibility and how to apply for them.

• Assistance dog guidelines and other related policies.

• Arrival and entry details, including what to expect on the day of your visit.

• Accessible facilities such as toilets, medical services, and parking.

Lift 109 Accessibility Guide

Welcome to Lift 109 at Battersea Power Station! We are committed to ensuring a welcoming and accessible experience for all our guests. This guide provides information about access, facilities, and special services available to help you plan your visit.

Contact Information:

• Email: [e-mail]

• Website: https://lift109.co.uk/

Introduction to Lift 109 and Battersea Power Station

Battersea Power Station has been beautifully restored to showcase its architectural and cultural significance. Your experience begins in the impressive Art Deco Turbine Hall A, where you’ll learn about the station’s history through original records and multimedia displays. As you ascend the iconic chimney, you’ll enjoy a stunning panoramic view of London.

General Accessibility

We aim to make Lift 109 accessible to all visitors. Below is essential information about accessibility within our venue:

Wheelchair and Mobility Scooter Access:

• Battersea Power Station and its surrounding areas are fully accessible, with ramps, paths, and accessible underground stations nearby.

• Accessible lifts and escalators are available at all points where stairs are present.

Seating:

• Seating is available throughout the attraction, including in the queue, gallery, infinity room, transfer lobby, and Lift 109 itself.

What to Expect on Arrival

Lift 109 tickets are booked in 15-minute arrival windows to manage crowd flow and reduce wait times. Please arrive during your selected window. The queue time is typically around 10 minutes but may vary during peak periods.

Special Needs and Waiting

• If someone in your group has difficulty standing in line, please notify a member of our team, and seating will be provided.

Mobility Scooters

Due to operational requirements and safety protocols, mobility scooters cannot be used inside Lift 109. If you require a mobility scooter, please transfer to a standard wheelchair, which will be provided for you during the ascent. Scooters can be stored in our buggy park.

Wheelchair Size Limitations

• The maximum wheelchair size that can be accommodated is 115 cm by 65 cm.

• Mobility scooters are not permitted, but a standard wheelchair can be provided upon request.

Step-Free Access

We offer step-free access via an Accessibility Lift, which operates in 30-minute time slots. Your arrival time must fall within the selected Accessibility Lift time slot, not your 15-minute entry window. If you can’t match the exact time slot, book the nearest available one.

Booking an Accessibility Lift:

• Reservations for the accessibility lift must be made at the same time as booking your entry tickets. If you have already booked, you can add your lift reservation HERE.

• The lift accommodates up to two people (one wheelchair user and one carer).

• Mobility scooters and pushchairs are not allowed in the accessibility lift but can be stored in the buggy park.

Accessibility Lift Details

• Maximum wheelchair size: 115cm x 65cm

• Lift dimensions: 147cm (length) x 100cm (width)

• Maximum capacity: 2 people per reservation, with one wheelchair.

How to Reserve the Accessibility Lift

• You can reserve the accessibility lift when booking your tickets or afterward via the website.

• On the day of your visit, have both your entry ticket and accessibility lift confirmation ready.

Arrival and Confirmation Process

Upon arrival, show your entry tickets and accessibility lift confirmation at the welcome desk. You’ll receive a green wristband that will allow our team to identify guests needing assistance.

When you reach the mid-way point in the experience, a team member will take you to the accessibility lift, bypassing stairs.

Lighting and Sound

• Lighting: No strobe lighting is used, but there are pulsing and flickering lights that may affect guests with photosensitive epilepsy.

• Sound: The Infinity Room features music and loud sounds, including booming effects. A voiceover is provided, and subtitles are available upon request.

Narrow and Enclosed Spaces

• Infinity Room: This area is enclosed and may be dark during the show. If you wish to bypass this area, inform a team member upon arrival.

• Standard Elevators: After the Infinity Room show, guests must use standard-sized elevators (30-40 seconds). This portion cannot be skipped.

• Onboarding Platform: This area is narrow. If unsuitable, please speak to a team member for an alternative waiting area.

Complimentary Carer Ticket

• Eligibility: A complimentary ticket is available for a carer/PA who accompanies a guest requiring assistance. Documentation (e.g., DLA, PIP, Blue Badge) must be shown upon arrival. (Full Policy)

• Carers must be 18+. For child tickets, a paying adult must accompany the child.

Assistance Dogs

• Policy: Lift 109 welcomes assistance dogs that are trained according to Assistance Dogs UK guidelines. Unfortunately, non-assistance dogs and therapy animals are not permitted.

Food, Drink, and Medical Equipment

• Food and Drink: Guests may bring food or drinks for medical reasons, provided they remain sealed. Hot drinks and food are prohibited in the venue.

• Medical Equipment: Please let us know in advance if you need to bring any medical equipment or supplies.

Getting Here

Accessible Parking:

• Accessible parking is limited, and public transport is recommended. For parking inquiries, please contact Guest Services at [e-mail].

Entrances:

• South Entrance: Malaysia Square

• North Entrance: Power Station Park

Taxis:

• Accessible taxi drop-off and pick-up points are located on Battersea Park Road, with assistance provided by site security.

Tube/Train Stations:

• Battersea Power Station has a step-free underground station on the Northern Line, Zone 1.

When You Arrive

• Entrance Location: First floor, north end of Turbine Hall A (look for the large chandelier above the Gallery).

• Ticket Presentation: Show your ticket to a host (printed or digital).

Accessible Toilet Facilities:

• Accessible toilets are located near the food hall outside the attraction.

Medical and Welfare Services:

• First Aid: A first aider is always on site for emergencies.

• Special Needs: For specific medical needs, please contact us at [e-mail] ahead of your visit.

Further Information:

For more information, visit Battersea Power Station's accessibility guide or contact us at [e-mail].