LIFT 109 - ACCESSIBILITY GUIDE – Lift 109

At Lift 109, we are committed to ensuring an inclusive and enjoyable experience for all our guests. This guide provides detailed information to help visitors with a range of access needs, including:

Step-free routes and wheelchair access
Support for neurodivergent and sensory-sensitive guests
Information for Hard of Hearing, Blind, or Partially Sighted visitors
Guidance on bringing medical equipment and assistance dogs
Complimentary carer tickets and support with planning your visit
Inside The Experience: A Visual Overview

About the Experience
Lift 109 is a visitor experience located inside the historic Battersea Power Station. Guests begin their journey in Turbine Hall A, exploring a gallery space that tells the story of the Power Station through interactive exhibits. The experience includes the Infinity Room, which features lighting effects and audio narration.

The highlight of the visit is a panoramic glass lift that takes guests up one of the building’s iconic chimneys, offering stunning 360-degree views of London.

1. Physical & Mobility Access

Step-Free Access
Due to the unique design of the panoramic lift inside the chimney, guests will need to go up and down a flight of stairs during the experience.

Staircase Details:

39 spiral steps
Handrails on both sides for support
Floor lights for visibility
Corrugated metal plates for extra grip

We understand that some guests may require a step-free route. An Accessibility Lift is available to bypass the stairs.

The accessibility lift can be reserved by guests who require step-free access and cannot use or may struggle with climbing up and down 39 steps.

This includes:

Wheelchair users
Guests with mobility challenges

Each reservation is limited to 2 people, which can include:

A maximum of 1 wheelchair user
1 carer or companion (carers are included in the total)
Or up to 2 guests who both require step-free access

Reservation

The accessibility lift can be reserved during the ticket booking process or added to an existing booking HERE.
Upon arrival, show your lift confirmation at the welcome desk to receive a green wristband. This signals to our guest experience hosts that you require assistance.

Wheelchair Users

Standard wheelchairs can be used throughout the experience.
Maximum wheelchair dimensions: 115 cm x 65 cm.
Maximum combined weight (user + wheelchair): 300 kg.

Mobility Scooters

Mobility scooters are not permitted inside Lift 109.
A standard wheelchair is available upon request.
Mobility scooters can be stored in the buggy park during your visit.

Queuing and Standing

Seating is available throughout the attraction.
If you have difficulty standing, our guest experience hosts will help you find the nearest seating area.

Accessible Toilets

Located just outside the attraction, near the food court in Turbine Hall A.

Parking

Accessible parking is limited and should be pre-arranged.
Drop-off and pick-up points are available on Pump House Lane.

2. Visitors with Neurodivergent or Sensory Needs

Overview
Some parts of the experience include bright visuals and sound effects. There are no strobe lights, but pulsing and flickering lights are used in some areas.

Guest experience hosts can adjust sound levels where possible and are trained to provide support or quiet space if needed.

Key Notes:

The chimney lift is an enclosed space and the journey lasts up to 12 minutes.
Standard lifts used in the experience are also enclosed.
Guests can bypass certain areas if needed (see below).

Infinity Room

Features dim & sudden bright lighting, music, and sound effects.
Guests who find this uncomfortable can ask to bypass it.

Waiting Areas and Transitions

Entry is timed to 15-minute slots to reduce crowding.
If the queue area is overwhelming, guests may wait at the welcome desk and join their group once admitted.
Our team is happy to talk you through each stage of the visit in advance in the gift shop.

Comfort Items

Guests may bring headphones, fidget tools, or other sensory aids.

Companions

A complimentary carer ticket is available for eligible guests (see Section 6).

3. Hard of Hearing Guests

Sound and Subtitles

Some areas feature loud sound effects, particularly the Infinity Room.
Subtitles for the Infinity Room are available via QR code before entering. Use your personal device to access text content. You can also access this in advance HERE.

Visual Aids

The chimney lift includes a landmark board with clear written information to help identify key views of London.
Visual instructions and signage are used throughout the attraction.

Communication Support

Guest experience hosts can communicate in writing if needed.
BSL interpretation is not currently available.

Booking Support

If you are Hard of Hearing, you can contact us in advance HERE if you have any further questions prior to visiting.

4. Blind or Partially Sighted Guests

Lighting and Navigation

There are no strobe lights, but some areas have flickering or pulsing effects.
Narrow corridors and enclosed lift areas are part of the route.

Guest Experience Host Support

Guest experience hosts can provide verbal descriptions or physical guidance upon request.

Guide Dogs

Certified Assistance Dogs are welcome in accordance with Assistance Dogs UK standards.
Emotional support or non-certified animals are not permitted.

Companions

A complimentary carer ticket is available for eligible guests (see Section 6).

5. Medical Needs

Food and Drink

Guests may bring sealed food or drinks required for medical reasons.
Hot food and beverages are not permitted.

Medical Equipment

If you need to bring large or specialist medical equipment, please notify us in advance so we can make appropriate arrangements. Items such as EpiPens, insulin injections, and similar essentials are permitted, though they may be subject to a brief security check upon entry.
A First Aider is available on-site at all times.

6. Carers and Companions

Complimentary Carer Tickets

One free ticket is available for a carer or PA accompanying a guest with access needs.
Acceptable proof includes PIP, DLA, or a Blue Badge.
Carers must be at least 18 years old.
For further information please see HERE.

Children with Carers

If a child requires a carer, they must also be accompanied by a paying adult.

7. Booking and Contact Information

Booking the Accessibility Lift

You can reserve the Accessibility Lift when purchasing your ticket at www.lift109.co.uk
If you’ve already booked, you can reserve the accessibility lift HERE.

On the Day of Your Visit

Show your ticket and lift confirmation at the welcome desk.
You’ll receive a green wristband so our team can provide appropriate support during your visit.

Contact Us

Accessibility & general enquiries: CLICK HERE.
Parking or Battersea Power Station access queries: guestservices@bpsms.co.uk

8. Evacuation Information

In the event of an evacuation, our trained team will guide all guests to safety.

Lift 109 is located within a multi-storey building. For guests who are unable to use the stairs, designated refuge points are available throughout the building. These are secure, fire-resistant areas where you can wait safely until assisted evacuation can take place.

Our team members are trained to assist visitors. During an evacuation, they will:

Use verbal instructions and clear signage to direct guests
Wear high-visibility clothing so they are easily identifiable

9. Accessibility Feedback

We are always looking for ways to improve.
If you have suggestions or feedback about accessibility at Lift 109, please contact us at HERE.

10. Inside The Experience: A Visual Overview

Inside the Chimney
Standard elevators, the Accessibility Lift, a spiral staircase (39 steps), and narrow corridors are used within the chimney structure.
Chimney Lift Interior
A view from inside the panoramic lift during the ascent and descent, showing pulsing lights and the landmark board used to identify key sights across London.

Access Lift.jpg Access guide 1 (2).jpeg Access guide 1 (1).jpeg Stairs Down.jpg