🔹If you're unable to book an accessibility lift time slot that matches your entry ticket time slot, please book the closest available one. When you arrive, our team will do their best to admit you at your entry ticket time slot, but if that's not possible, you'll be admitted at your accessibility lift time slot instead.
Who Can Use the Accessibility Lift?
✅ The lift is available for guests who require step-free access.
✅ The booking is for the lift itself, not per person. It accommodates up to two guests (one wheelchair user and one carer).
📏 Size Restrictions:
- Maximum wheelchair size: 115cm x 65cm
- Lift dimensions: 147cm (length) x 100cm (width)
🚫 Mobility scooters are not permitted. However, a standard wheelchair can be provided if needed. Scooters can be stored in our buggy park.
🚫 Pushchairs are not permitted in Lift 109 and must also be stored in our buggy park.
⏳ There may be a short wait if the lift is in use.
How to Reserve the Accessibility Lift
- You can reserve the lift when booking your tickets.
- If you have already booked your visit, you can add the lift reservation HERE.
📩 Confirmation & Entry
- After booking, you will receive a separate confirmation email for the Accessibility Lift.
- On the day of your visit, please have both your Entry Ticket confirmation and Accessibility Lift confirmation ready.