Flexi Entry Ticket - Add-On
Book a Standard Entry Ticket at least 8 days in advance, and you can add a flexible rescheduling add-on for £2 per person during the booking process. This allows you to reschedule your visit twice up to 5 days before your visit date. You can select any available date within 3 months after your original booking or up to 2 months before it.
- Weekday bookings: Reschedule for any available Monday to Friday (excluding school holidays).
- Weekend bookings: Reschedule for any available day.
To make adjustments, simply click the Reschedule Booking button on your email receipt, and your order will update automatically. Access your updated itinerary via the View Tickets Here button on your original confirmation email. Please note, tickets are non-refundable.
The rescheduling add-on cannot be added after purchase.
Applies to bookings made on or after November 14, 2024
Any Time Ticket
Any Time tickets offer the flexibility to be rescheduled once if your plans change. Simply click the Reschedule Booking button on your email receipt to make adjustments, and your order will update automatically. Use the View Tickets Here button on your original email confirmation to access your revised itinerary. Please note that Any Time tickets are non-refundable.
You can reschedule your visit once up to 11:59pm the night before your visit date. You can select any available date within 3 months after your original booking or up to 2 months before it.
What if I didn't purchase an Any Time ticket or add the flexibile add-on?
All other Lift 109 ticket types are non-refundable and non-reschedulable, as stated in our terms and conditions. However, if you’re unable to attend, you’re welcome to gift your tickets to friends or family who can go in your place.
Made a mistake with your booking?
If you’ve made an error with the quantity, date, or time of your booking, please contact our ticketing team within 24 hours of your purchase. To get in touch with the Lift 109 ticketing team, please submit a request HERE.
Please note that changes to your booking may incur an admin fee.